Refund and Cancellation Policy
Last updated: 3 November 2026
This policy applies to 234 Native Pro and Team subscriptions from 234 Studio AS, sold through Link, the payment service from Stripe. It’s part of our terms of service.
1. Cancelling
You can cancel at any time:
- In Account → Billing. For a team, the person who manages the team’s billing cancels in Account → Team.
- In your Link account at link.com.
- By emailing support@234native.com.
Cancelling stops the next renewal. You keep access until the end of the period you’ve paid for, and you aren’t charged again.
2. Our 14-day refund promise
If you’re not happy, email us within 14 days of your first payment for a subscription, and we’ll refund that payment in full. This applies to monthly and yearly plans, and to Team. Your subscription ends when we refund it.
3. After 14 days
We don’t refund the rest of a period you’ve paid for. If you cancel a yearly plan after the first 14 days, you keep access until the end of the year, but the months you haven’t used aren’t refunded.
Renewals aren’t refunded either, so cancel before the renewal date if you don’t want another month or year. You get an email from Link before a yearly plan renews.
4. Your right of withdrawal
If you’re a consumer in Norway, the EU or the EEA, you normally have 14 days to withdraw from a purchase made online. 234 Native gives you access as soon as you’ve paid. Before checkout, we ask you to confirm that you want access to start right away and that you understand you lose your right of withdrawal once it starts. We confirm your choice by email after the purchase.
Our 14-day refund promise still applies, so you can get your first payment back within 14 days all the same. To ask for it, email us, or use the withdrawal form below.
Withdrawal form
Fill in and send this form only if you want to withdraw from the contract.
To: 234 Studio AS, Trondheimsveien 162A, 0570 Oslo, Norway, support@234native.com
I hereby give notice that I withdraw from my contract for the following service: 234 Native ________
Ordered on: ________
Name: ________
Address: ________
Signature (only if this form is sent on paper): ________
Date: ________
5. Billing errors
If you were charged twice, charged after cancelling or charged the wrong amount, tell us at support@234native.com. We refund billing errors in full, normally within five business days of confirming them.
6. How refunds are paid
Refunds go back to the payment method you used, with VAT or sales tax included, and Link emails you a confirmation. Depending on your bank, it can take up to ten business days before you see the money.
7. Help from Link
Because you bought through Link, you can also ask Link’s support for help with a purchase. If Link’s rules give you more than this policy does, theirs apply.
Please contact us before you dispute a payment with your bank. Most problems are solved with one email, and we answer within five business days.